At Car One Solution, we are committed to delivering reliable and timely roadside assistance. This Refund and Cancellation Policy outlines the conditions under which services may be canceled and refunds may be issued. By using our services, you agree to this policy.
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1. Service Cancellation Policy
a. Before Dispatch
• If a customer cancels a service before a technician has been dispatched, no cancellation fee will be charged.
• Full refunds will be provided for any pre-paid services if canceled prior to dispatch.
b. After Dispatch
• If cancellation occurs after a technician has been dispatched, a cancellation fee of up may apply to cover operational costs.
• This fee may be waived at our discretion for valid emergencies or unforeseen circumstances.
c. On-Site Cancellation
• If the customer cancels or refuses the service after the technician arrives, the full service fee may be charged with no refund unless a valid reason is provided (e.g., technician unable to perform service).
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2. Refund Policy
a. Completed Services
• Once a service is completed, refunds will not be issued, except in cases of:
o Technician error or misconduct
o Incomplete or improperly rendered services
o Overcharging due to billing mistakes
• Refund requests for completed services must be submitted within 7 days of the service date with supporting documentation.
b. Duplicate Payments
• If a customer is mistakenly charged more than once for the same service, a full refund of the duplicate charge will be credited back to original mode of payment within 5-7 business days.
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3. Membership Refunds (If Applicable)
a. Cooling-Off Period
• Customers may cancel a new membership and request a full refund within 7 days of purchase, provided no roadside assistance service has been used during this period.
b. Prorated Refunds
• If a membership is canceled after the 7-day window, a prorated refund may be issued based on unused service time, minus any services already used and administrative fees.
c. Non-Refundable Cases
• No refunds will be given for:
o Expired memberships
o Misuse or breach of terms
o Cancellations made after full usage of service entitlements
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4. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us via:
• Please include your full name, service/membership ID, date of service, and reason for the request.
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5. Processing Time
• All eligible refunds will be credited within 7 business days to the original payment method.
• You will receive confirmation once your refund is processed.
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6. Policy Updates
Car One Solution reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be updated on our website and effective immediately upon posting.
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By requesting or using our services, you acknowledge and agree to the terms of this Refund and Cancellation Policy.
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